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FAQ


FAQ:
*WHERE?
Handmade in the USA, Ocala, FL

*WHO makes these items?
The two of us {A mother daughter team} make each and every case by hand

*WHEN WILL MY ITEM SHIP?
We ship within a week of purchase in the case of the sleeves. If you order Monday - Thursday, we ship on the following Monday. If you order Thursday - Monday, we ship on the following Thursday.♥ BUT♥ If you have a special deadline you are working with please feel free to ask us, we can usually accommodate.

*SHIPPING COST  

We try to get the shipping cost as close as possible.  If the shipping rates collected were greater than the actual cost by more than a dollar or so, we issue a refund.  We do not like to pay extra shipping, and know our customers do not either.  Since prices are automatically based on cost, and not weight, please feel free to contact us ahead of time for a true quote.  

ANYTHING ELSE I SHOULD KNOW?

YES! Please check in on the email account you purchased with over the next few days. Many times we do have questions regarding size and details. We want to be sure to get those questions answered as quickly as possible so that we can get to work on your adorable sleeve.

*DO YOU RUN SPECIALS?
From time to time we offer free shipping or other specials Like our facebook page to get notice of the sales. Also watch our instagram account
Facebook Fan Page: https://www.facebook.com/OhKoey

Instagram: https://instagram.com/ohkoey/

 

REGARDING THE GADGET CASES:


*WILL THIS FIT MY _______?
Yes! We make each case as it is ordered. Choose from the Ereader size, Tablet {ipad size} or Laptop Sizes 11, 13 or 15" and leave a note at checkout with the exact name or exact measurements of your item.

*HOW SNUG will it be?
We walk a fine line between the customer that wants a tight fit and one that ones a little wiggle room. We try to stay in the middle ground. It won't be tight, but hopefully not too loose either.

*WHAT IF I CURRENTLY HAVE A CASE OR COVER ON MY ITEM?
We can fit that too. All we need are good measurements of the two items together. We get as exact a fit as possible, without the actual items in hand we go on just the numbers so we get as close as possible to a good fit.

*CAN I CHOOSE MY OWN FABRICS?
Yes! Some of our favorite designs have been created by our customers. If you see several fabrics you would like to mix and match just ask!

*WHAT ABOUT THE FLAPS? CAN I SWITCH?
Yes! We give the options of either hidden velcro, button and loop, fabric flap or no flap. If you purchase a sleeve that includes a closure and you want to switch simply leave a note at checkout and we will change it out. If your sleeve does not have a closure, email us and we can set up an order of exactly what you want.  We love to create a special sleeve for each customer, so custom request are welcome.